FAQ/Support

We help your business run smoother

We are a passionate team of automation and electronic invoice enthusiasts dedicated to delivering exceptional user experiences to our customers. Our team has more than two decades of experience in the field of e-invoicing.

We have teams and partners all around the Europe.

Frequently Asked Questions

What types of businesses benefit most from your solution?

Any organization that desires improved controls over their spending while ensuring that suppliers are paid on time, will benefit from our solutions. Typically we see one or more of these attributes amongst our customers: physically dispersed organizations, over 20 staff, over 200 AP invoices per month, project based output, large numbers of suppliers, … this list is far from exhaustive though. Drop us a message and we will discuss to what extent our solutions are beneficial to you.

Is your solution modular (e.g., can I use only the procurement or invoicing parts)?

Yes, most modules can be subscribed to separately, limiting the cost by signing up for what you actually need.

How does your software differ from an ERP system?

Even though some ERP’s offer features that support the AP process, Fitek’s solution stands out by its ease-of-use, completeness and intuitive user interface. These benefits drive the speedy throughput and effectiveness of the supported processes.

Do you integrate with my existing ERP or accounting software?

We have the ability to support most ERP’s we encounter, if you doubt whether yours would be supported drop us a line and we will investigate on demand what the best solution is to integrate with your IT landscape.

Can the solution handle multi-entity or multi-currency processes?

Yes, one user can have roles in several entities. Multi-currency is a given these days.

How does the approval workflow work? Can it be customized?

The approval workflow is role-based and highly customisable, allowing for all kinds of sequential, parallel and invoice data based variations. We feel confident that most organizations, by far, will be able to configure workflows to their preferences and policies.

Is your platform compliant with GDPR and ISO 27001?

The Fitek services are GDPR compliant and ISO27001 certified.

Where is your data hosted?

With AWS in Frankfurt.

Do you offer APIs for custom integrations?

Yes, we do.

How long does implementation typically take?

Theoretically deployment of our solutions can be done within a day, including the upload of your company specific data such as the chart of accounts or a supplier list. However, depending on your specific needs and security policy, integration lead times need to be confirmed on a case-by-case basis.

What support do you offer post-implementation (e.g., helpdesk, account manager)?

We have a support team standing by to respond to your needs during business hours.

Is the platform cloud-based or on-premise?

Our platform is cloud-based and runs on AWS in Frankfurt.

Do you offer mobile access or a mobile app?

Yes, the mobile app supports approval of invoices, PO’s and expense notes. It also supports staff in the submission of their expense notes and receipts.